Get in Touch With Us

You must be 21 or older to gamble. Gambling involves risk and you can lose money. If gambling is causing problems, call 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY (1-877-846-7369).

This is the place to contact the NY Online Casinos editorial team. We compare online casino sites for New York readers, and we welcome corrections, questions about how we rank, and feedback on anything we have published. Below you will find what we can help with, what we can't, and how to get a useful answer quickly.

What you can contact us about

• Corrections: If a bonus, payment method, or other detail on a review looks out of date, tell us which page and which detail. We will check it against the operator's current terms.
• Ranking and methodology questions: Ask how a site was scored or why it sits where it does. Commission does not buy position, and we will explain the criteria we used.
• Suggestions: Tell us what you want compared, such as payout speed, banking options, or mobile play.
• Editorial or business enquiries: Introduce yourself and say what you have in mind. Any partnership will not change how we rank sites.
• Responsible gambling concerns: Mention it in your message and we will point you to support services.

What we can't help with

We are an independent comparison site, not a casino. We do not run any of the sites we review, so we can't see your account or balance. We also can't resolve disputes for you.

• Account, deposit, bonus, or withdrawal problems: Contact the operator's own customer support first. Keep screenshots, transaction dates, and any reference numbers.
• Identity verification (KYC) questions: Only the operator can tell you which documents it needs and how long it takes.
• Legal or tax advice: We can't give it. Consult a qualified professional about your situation.

How to get a useful reply

1. Name the page or the casino you are asking about.
2. Describe the detail in question: the offer, the term, or the claim.
3. Add the date you saw it and, if you can, a screenshot.
4. Tell us what you expected to find.

Please never send passwords, full card numbers, or identity documents. We will never ask for them.

A note on legal standing in New York

New York regulates online sports betting, but it does not currently license online casino gaming. Availability, eligibility, and licensing differ by site, so check each operator's terms and your own eligibility before you sign up. If you are unsure whether something is permitted where you live, take professional advice. Our ranked sites are listed for comparison, and we don't guarantee any of them is legal or available to you. You can read about our wider coverage in our guide to trusted non GamStop casinos, though that guide is written with UK readers in mind.

What to expect after you write

A person on our team reads every message. We don't publish a fixed response time, because volume varies. Factual corrections are checked against the operator's published terms before we change a page.

Support if gambling is a concern

Set deposit limits, take breaks, or self-exclude if gambling stops being fun. Never gamble money you can't afford to lose, and never try to win back losses.

• 1-800-GAMBLER: national helpline.
• HOPEline, 1-877-8-HOPENY (1-877-846-7369): New York State's helpline for gambling problems.

Commercial relationships may earn us commission, but they never decide rankings. You must be 21 or older to use any site we list.